Terms of use
Who we are
Questar Studio is an independent design and development studio. These terms describe how we work with clients on identity, websites, apps, games and motion. By requesting a proposal or starting a project with us, you agree to these terms as they stand, or as adapted by your signed proposal or contract.
How these terms apply
These terms are our standard baseline, not a fixed template: they apply to every enquiry, proposal and project unless a signed agreement says otherwise. Each engagement is individual, so the contract for a project may refine, extend or replace any part of these terms to suit the client's requirements, the nature of the work and what both parties agree is fair. Where a signed contract and these terms differ, the signed contract prevails.
Proposals, pricing and payment
Every project starts with a written scope and a fixed, agreed price. Work begins after the proposal is accepted and any agreed deposit is received. Invoices are payable within the period stated on them; for phased projects, later phases start when their payment is settled. If an invoice is overdue, we may pause work or withhold handover until it is settled, without liability for the resulting delay.
Scope and changes
The proposal lists what is included. Ideas and feedback are welcome at every review, and each milestone includes two rounds of consolidated refinement. Work that falls outside the agreed scope — new deliverables, extra pages, a change of direction or further rounds — is quoted separately and agreed before we start it.
Your responsibilities
You provide the materials, access and decisions a project needs: brand assets, copy, product builds, third-party accounts and timely feedback. Deadlines we agree assume these arrive when planned; delays on either side shift the schedule accordingly.
Materials you provide
You confirm that you hold the rights to everything you supply — brand assets, copy, imagery, fonts, code and accounts — and that using it as instructed does not infringe anyone else's rights. You cover claims arising from materials you provide; we cover claims arising from original work we create for you.
Ownership and licences
On full payment, ownership of the agreed final deliverables transfers to you. We keep the right to show the work in our portfolio and case studies, and to reuse our own tools, libraries and methods. Third-party fonts, stock or software remain under their own licences, which we identify in the handover.
Confidentiality
The duty is mutual. We treat your plans, materials and metrics as confidential and share them only with partners involved in the project under the same duty; you treat our proposals, pricing, methods and unpublished work with the same care. Unannounced work stays private until you launch or we agree otherwise.
Warranty and liability
We deliver work with reasonable skill and care. After handover we agree together on a support window: how defects are reported, how we resolve them and how quickly we respond is set in each project's contract; if the contract is silent, a 30-day window from handover applies. Issues caused by misuse, third-party services or changes made after handover by anyone other than us are not defects. Our liability is limited to the fees paid for the project; we are not liable for indirect losses such as lost profit or downtime caused by third-party services.
Cancellation
Either side can end a project with 14 days' written notice. You pay for work completed to that date, and receive everything paid for up to then. A deposit is refunded in full if we have not started work; once work has started it is non-refundable.
Use of this website
The design, writing and code of this site are our property and may not be copied or reused without permission. The site is provided as it is, for information; we aim for reliability but do not promise uninterrupted availability, and we may change or withdraw content at any time.
General
If any part of these terms is found unenforceable, the rest continues to apply. Together with your signed proposal or contract, these terms are the whole agreement between us for the project. Neither side is liable for delay caused by events outside its reasonable control.
Governing law
These terms are governed by the laws of Georgia. We prefer to solve any disagreement by direct conversation first; courts of Georgia have jurisdiction if that fails.